Refund policy
Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy below:
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at info@bullicards.com.au with your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Custom or personalized products
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Digital downloads
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days and applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund:
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Double-check your bank account.
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Contact your credit card company—it may take some time before your refund is officially posted.
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If you've done all of this and still haven't received your refund, please contact us at info@bullicards.com.au
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, send us an email at info@bullicards.com.au and we’ll guide you through the process.
Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
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Original shipping charges are non-refundable.